Consumers now shop across 2.4 platforms before buying
New research reveals that today's buyers don't follow a single path to purchase they move across an average of 2.4 platforms during their decision process, and the businesses that understand this journey are the ones capturing attention when it matters most.
The moment a potential customer lands on your website, the journey has already been underway for a while. They've asked Google a question. They've scanned a few stars on a review platform. They've probably checked what strangers said before deciding whether to walk through your door virtual or otherwise. By the time they arrive, they've already made up their minds about you. The question is: were you there when they were making it? This is the reality of the modern buyer journey, a path that no longer follows a...
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